Return Policy | RepX

Overview

At REPX, we are committed to delivering premium-quality sportswear worldwide. Every order undergoes a thorough quality inspection before dispatch. Due to the nature of international shipping, customs procedures, and associated logistics costs, returns are accepted only for products that arrive damaged, defective, or incorrect.

Eligible Returns

International customers may request a return or replacement if:

The item received is damaged during transit.
The product has a manufacturing defect.
The wrong item was delivered.

Return Timeframe

All return requests must be submitted within 7 days of delivery. To process your request, please provide:

Your order number.
Clear photos or videos showing the defect, damage, or incorrect item.
A brief description of the issue.

Return Conditions

To qualify for a return or replacement, the product must:

Be unused, unworn, and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be in the same condition as received.

Non-Returnable Items

The following items are not eligible for return:

Products ordered in the wrong size by the customer.
Change of mind purchases.
Products showing signs of wear, washing, or misuse.
Clearance, sale, or promotional items.
Customized or personalized sportswear.
Teamwear customized with names, numbers, logos, or sponsorship branding.

Shipping & Customs Charges

Customers are responsible for all international return shipping costs.
Any customs duties, taxes, or import charges associated with the return shipment are the responsibility of the customer.
Original shipping charges are non-refundable.

Replacement Policy

Once the returned item is received and inspected, REPX will arrange a replacement if the claim is approved. If the same product is unavailable, an alternative solution may be offered at our discretion.

Undeliverable Shipments

If an international order is refused by the customer or cannot be delivered due to incorrect shipping information, REPX is not responsible for refunding shipping charges, customs duties, or additional courier fees.