Exchange Policy

At REPX Performance, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer an exchange facility subject to the conditions outlined below. Please read our policy carefully before requesting an exchange.

Exchange Eligibility

Products may be exchanged within 7 days of receiving your order. To qualify for an exchange, the item must be unused, unwashed, unworn, and in its original condition with all tags, labels, and packaging intact. Proof of purchase or order confirmation must be provided when requesting an exchange. Similar conditions are commonly used by apparel retailers to ensure returned items remain in resalable condition.

Size Exchange

If the size you ordered does not fit as expected, you may request an exchange for another available size within 7 days of delivery. The product must be in its original condition and show no signs of use, washing, stains, odors, or damage.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery. To help us process your request quickly, please provide clear photos of the product and packaging. Once the issue is verified, REPX Performance will arrange a replacement or exchange at no additional cost.

Custom Orders

Custom-made and personalized products, including items with custom names, numbers, logos, or special designs, cannot be exchanged unless there is a manufacturing defect or an error on our part. Due to the personalized nature of these products, exchanges for sizing or change of preference are not available.

Non-Exchangeable Items

The following items are not eligible for exchange:

Customized or personalized products (unless defective).
Sale or clearance items.
Products that have been worn, washed, altered, or damaged by the customer.
Items returned without the original tags or packaging.
Requests submitted after the 7-day exchange period.

Exchange Process

To request an exchange, please contact our customer support team with your order number, reason for exchange, and supporting photographs (if applicable). Once your request is approved, our team will provide instructions for returning the item.

Customers are responsible for return shipping costs unless the exchange is due to a damaged, defective, or incorrect item received from REPX Performance. Similar exchange practices are widely used by online apparel retailers.

Processing Time

After receiving and inspecting the returned product, exchanges are typically processed within 3–5 business days. The replacement item will be dispatched once the exchange has been approved and stock availability has been confirmed.